A Day in the Life at Purex: How Every Team Drives Our Customer-First Approach

At Purex, everything we do is shaped around the customer, from the way we start each morning to how we wrap up the day. Our 40-year mission to deliver clean air for everyone is only made possible by the people behind the process. Here's how each member of our team contributes to that goal, day in and day out.

Starting the Day: Production Meeting and Prioritising Orders

Every morning at Purex begins with a production meeting with members of leadership from across our operations team. The session sets the tone for the day ahead and includes reviewing deliverables for the week, identifying any potential set-backs, and coordinating timelines across departments.

Having everyone in the room, including the sales team, means we can respond quickly to urgent orders, customer breakdowns, and client requests. It also ensures that completion dates for orders are realistic and achievable, keeping our service dependable and our customers happy.

Coordinating Across Teams

Need a new unit designed? A spec changed for a specialist order? That’s where the engineering team steps in. Working behind the scenes, our engineers are always looking for ways to improve our products and develop new technologies to advance the fume extraction industry.

This cross-team collaboration is key. Innovation is a team effort, and it happens every day at Purex.

Service in Action: Keeping Clean Air Flowing

The service team is constantly on the move, coordinating and carrying out LEV installations, maintenance, and testing across the UK. From scheduling engineer visits to performing annual assessments, it’s a fast-paced, customer-led process.

As Tom Vincent, Service Coordinator, shares:

"Our engineers are only ever a phone call away; communication is everything in our team. I’ve only been here a few weeks, but the support and collaboration has been outstanding. Everyone’s so approachable and ready to help. With team members based remotely, like Dave on the road and Leanne working flexibly, daily coordination is a shared effort. And thanks to strong relationships and constant communication, it works seamlessly”.

Reaching Global Markets: The International Sales Perspective

While much of the team operates from Purex HQ or on the road within the UK, the company’s international presence is always expanding.

Geoff Hamilton, International Sales Manager, is responsible for driving global growth at Purex. Drawing on over six years of experience within the filtration industry, Geoff brings a deep understanding of the sector’s global landscape.

Working remotely from Poole on the south coast, Geoff balances home-based operations with regular travel, meeting customers and seeking new business opportunities across the world. His work plays a key role in expanding Purex’s international footprint and helping customers everywhere breathe cleaner air.

Want to see the team in action? Check out our case studies page.

Ensuring Timely Dispatch and Customer Satisfaction

Once an order is ready to go, it’s in the hands of our Quality and Logistics teams. Every product that leaves our facility has undergone strict checks and is packed and dispatched exactly to spec. That’s true whether we’re shipping to a UK manufacturer or a distributor across the globe.

The logistics team ensures every detail, from packaging to paperwork, is right first time, keeping international deliveries running smoothly. It’s all part of our commitment to maintaining high standards and making every transaction easy for our customers.

Review and Planning Ahead

As the day winds down, we’re already looking ahead. Every order, every service call, and every customer conversation feeds into how we improve. That’s why our Sales and Service teams continue engaging with customers after the job’s done, as we understand that providing clean air doesn’t end at dispatch.

Why It Matters: What Our Customers Say

All of hard work pays off when we hear back from the people who matter most - our customers.

Here’s a glimpse of what they’ve said recently:

"No apologies are ever needed from you. You’re just so efficient that when I didn’t hear from you, I was afraid you didn’t get my order."
 – UK Manufacturer

"Please also note how great the service was from you guys, very helpful. Your engineer was very helpful with questions I had about the equipment too."
 – UK Distributor

"So far, I find the support from Purex perfect. There is NOTHING I can complain about."
 – Asian Distributor

"Thanks for the smooth install. Everything was great when I got back."
 – UK end user

These are more than just testimonials; they’re proof that our structure, systems, and people make a real impact.

Want to learn more about how we help businesses worldwide protect their people with clean air solutions?

To learn more about how we help organisations across the globe protect their employees, contact our team or explore our extensive range of products and services to find the right solution for you.